When you contact our customer support team through email or phone, the details are being recorded in the system. This is beneficial to us for personalizing your experience, improving it and also for the purpose of training employees for delivering the best in class service.
This information is quite crucial to us in order to provide extraordinary customer support services. Our team may also utilize this information for personalizing the online experience and mailers that we send you. Our company may also use the data for finding out the client’s experience and services that people might have liked.
Our firm retains your personalized information for as long as it is necessary for fulfilling specific purposes. We just collect the data for the purpose of satisfying any sort of legal, accounting or just the reporting needs. For assessing the most appropriate of the retention time, our team takes into consideration the volume, nature and also sensitivity of personalized information. We also consider the potential hazard of getting harmed from unauthorized usage or disclosure of the customer’s personal data.
Our firm utilizes the customer’s personal information for just the purpose we collect it for unless and until we reasonably consider that it is being required for some other purpose. We try to find whether the new purpose is compatible with the older one. In case you wish to seek an explanation on how our team determines whether the new purpose of information utilization is compatible with the original one, please contact our data protection team.
Our company keeps the record of the billing address of the customer as a part of fraud prevention and also for keeping track of future client service inquiries. If you make the payment through the 3rd party vendor like PayPal, our system will keep the comprehensive record of your details which include email and also payment reference. The payment through other modes which include the direct bank transfers or through cheque is also recorded in the system. For the payment that is made through Debit/Credit card, the last four digits of the card are saved for the reason of fraud prevention and customer service. Our system will never have access to the card details of the customer. This is strictly in accordance to the regulations by PCI. The client’s card security is preserved and maintained all the time.
The cookies are actually the files which hold small amount of information. It may also include an anonymous and unique identifier. The cookies are being delivered to the user’s browser from the website and then get stored into the system’s hard drive. Our company utilizes cookies for collecting information. However, the user may instruct the browser to refuse the cookies or inform when a particular cookie is being delivered. However, when the user doesn’t accept cookies, he/she might not be able to utilize some part of the service.
Our organization might employ third party vendors for facilitating the services or may employ them for extending the service on behalf of our company. Such third parties might gain access to the client’s personal information. This is only for the purpose of performing the task on behalf of our firm. They are not at all obliged to disclose or utilize the data for any of the other purposes. The third-party websites have their own separate privacy policies. Thus our company holds no responsibility or any sort of liability for the published content or the activities of such linked sites. Our goal is to preserve and protect the integrity of our own website and also welcome feedback/ suggestions about the third party sites.
The website of our company may comprise of the like to other websites as well. The other websites might also reference and link to other sites too. Our company is not responsible for privacy practices or the content that is utilized by these sites.
We are fully committed to the protection of the client’s privacy. However, protecting the client’s privacy on the web is an evolving field and our website is being evolved continuously for meeting all such demands.